DynaTag connects physical identification products such as wristbands, cards, tags and pet tags to an online profile. The QR code provides access to shared information, for example in emergencies or to help return lost belongings.

The DynaTag and Thync.it platforms are operated by DynaTag AG, based in Zurich, Switzerland. The seller for your order is identified in the legal notice of your chosen shop and your order documents.

No. Scan the QR code with your smartphone. The linked profile opens in your browser; an internet connection is required.

No. DynaTag does not provide continuous GPS tracking. Shared information is accessed by scanning the QR code or using NFC on supported products.

Choose the shop for your delivery region, add your products to the cart and complete checkout.

Contact us as soon as possible at support@dynatag.com and include your order number. Before dispatch, we can check whether a change or cancellation is still possible.

Check your spam or junk folder first. If you can’t find it, send us your full name, order date and the email address used for the order.

Depending on the shop, options include credit card, PayPal and bank transfer. The Swiss shop also offers TWINT, while the EU shop offers iDEAL among other methods. The options available for your order are shown at checkout.

Electronic payments are processed by your selected payment provider. Information about how your payment data is handled is available in the provider’s privacy notice and the shop’s privacy policy.

For Switzerland and Liechtenstein, use shop.dynatag.ch. For EU countries, use dynatag.shop. For other countries, contact us before ordering.

Shipping costs are shown at checkout. In the Swiss shop, standard shipping to Switzerland and Liechtenstein is free for orders of CHF 50 or more. Check the relevant shop for current promotions and other regional shipping terms.

Delivery time depends on availability, destination and shipping method. Check the current information on the product page and at checkout. Items that are out of stock or personalised may take longer.

This depends on the shipping method you choose. If tracking is included, you’ll receive the details with your shipping confirmation. In the Swiss shop, A-Post Plus supports shipment tracking.

Orders placed in the Swiss shop have a return period of 30 days after receipt. Items must be unused, undamaged and complete in their original packaging. Check any exceptions and the return policy of the shop where you placed your order.

Contact us before returning an item, providing your order number and reason for return. We’ll confirm the correct return address and next steps. In the Swiss shop, you pay return shipping unless the item is faulty or was supplied incorrectly.

In the Swiss shop, refunds are issued within 14 working days after the return has been received and checked, using the original payment method. Orders placed in other shops are subject to their refund policies.

The Swiss shop’s terms provide a 24-month warranty for material and manufacturing defects. Other shops have their own warranty terms.

Email support@dynatag.com as soon as possible. Include your order number, describe the problem and attach photos of the product and packaging where relevant. We’ll assess the appropriate solution.

The privacy policy of your chosen shop explains data processing, security and your rights. You’ll find the link in the footer under legal information.

We do not sell personal data. Service providers may receive data for payments, shipping and other services. Details are in the relevant shop’s privacy policy.