Valid for orders placed via the webshops shop.dynatag.ch and shop.dynatag.com, as well as the websites www.dynatag.com and www.dynatag.ch.

Operator: DynaTag AG

Registered office: DynaTag AG, c/o Domizilagentur GmbH, Badenerstrasse 580, 8048 Zurich, Switzerland

Contact: Phone: +41 44 515 05 52; Email: business@dynatag.com; WhatsApp: +41 79 552 18 26

This version applies exclusively to customers in Switzerland and Liechtenstein and to deliveries within Switzerland and Liechtenstein.

Our products are designed to be durable and suitable for everyday use. If a defect or issue should nevertheless occur, we offer a reliable repair and spare parts service.

How does the repair service work?

1. Contact us: Please send an email to support@dynatag.com with a description of the issue and, if possible, photos of the defect.
2. Assessment: Our team will review your request and inform you whether a repair is possible or whether a replacement is required.
3. Return shipment: You send the affected product to our service address. Shipping costs are borne by the customer unless the issue is covered by warranty or is a manufacturing defect.
4. Processing time: Usually 5–10 business days after receipt of the product.

Service address

DynaTag AG
Attn. M. Beerli
Chilerai 42a
8602 Wangen near Dübendorf
Switzerland

Whether lost, damaged or expanded – we ensure that your DynaTag product continues to function reliably. Data from lost or damaged products can be transferred to a new product. When ordering a replacement product, please make sure to provide the registration email address or the URL link of your defective product.

Spare parts

• Replacement wristbands in various colours
• Replacement clasps for wristbands
• Replacement QR codes with your existing data (dynamic QR code)
• Replacement rings for pet tags
• Replacement loops for luggage tags

Your data is securely stored in the DynaTag data centre and will not be lost during a replacement.

Support & configuration

• Assistance with configuring your user account
• Linking multiple products to a single user account
• Support for customisation of products for bulk orders (please note the applicable minimum order quantities for personalised bulk orders)

Contact

Need help or would you like to modify an order?
Please contact our team via the contact form or by email at support@dynatag.com.