DynaTag Support
Service and repairs
Our products are durable and designed for everyday use. If a fault does occur, we’re here to help with repairs, spare parts and personal support.
Last updated: 1 September 2025
Applies to: DynaTag AG (Switzerland)
Managed by: DynaTag AG
Websites covered:
How our repair service works
- Get in touch
Email support@dynatag.com. Describe the problem and include photos of the fault if possible.
- We review your request
Our team will let you know whether a repair is possible or a replacement is needed.
- Return the product
Send the affected product to our service address. You pay the shipping costs unless the issue is covered by warranty or results from a manufacturing defect.
- We take care of your product
Processing usually takes 5–10 working days after we receive the product.
Service address
DynaTag AG
Attn: M. Beerli
Chilerai 42a
8602 Wangen bei Dübendorf
Switzerland
Replacement and data transfer
Whether your product is lost, damaged or you’re expanding your DynaTag setup, we help keep it working reliably. We can transfer the data from a lost or damaged product to your new product.
Important when ordering a replacement: Make sure you include the email address used for registration or the URL of your faulty product.
Your data is stored in the secure DynaTag data centre and is not lost when your product is replaced.
Spare parts
We offer the following spare parts for your DynaTag products:
- Replacement wristbands in various colours
- Replacement wristband clasps
- Replacement QR codes linked to your existing data (dynamic QR code)
- Replacement rings for pet tags
- Replacement straps for luggage tags
Support and configuration
We can help you with:
- setting up your account
- linking several products to one account
- customising products for bulk orders
Please note the applicable minimum order quantity for personalised bulk orders.
We’re here to help
Need help or want to change an order? Contact our team using the contact form or email support@dynatag.com.