Frequently Asked Questions (FAQ)
| Last updated: | 22 July 2025 |
| Applies to | DynaTag AG (Switzerland) and DynaTag Europe VOF (Netherlands) |
| Affected websites: | www.dynatag.com, www.dynatag.ch, dynatag.shop, shop.dynatag.ch |
| Managed by | DynaTag Europe VOF & DynaTag AG |
Welcome to the DynaTag FAQ page. Here you’ll find answers to the most frequently asked questions about our products, orders, shipping, returns, and much more.
About DynaTag
What is DynaTag?DynaTag is an intelligent digital tagging platform that helps you protect, identify, and recover people in emergency situations, lost items, or missing pets using individual QR tags (wristbands, stickers, cards, key tags, or pet ID tags) linked to an online profile.
Who operates DynaTag?The DynaTag and Thync.it platforms are operated by DynaTag AG, headquartered in Zurich, Switzerland. EU logistics and shipping are managed by DynaTag Europe VOF, based in the Netherlands.
Orders
How can I place an order?Simply browse our shop, add your desired items to the cart, and complete the secure checkout process.
Can I change or cancel my order after placing it?Yes, as long as the order hasn’t been shipped yet. Please contact us as soon as possible at: support@dynatag-europe.com
I didn’t receive an order confirmation. What should I do?Please check your spam or junk folder. If you don’t find anything there, contact us with your full name and the order date.
Payment
Which payment methods do you accept?We accept the following payment methods:
Visa, MasterCard, American Express
PayPal
Klarna
Google Pay
Revolut Pay
iDEAL, Bancontact, EPS
Bank transfers
Invoice payment (for business customers)
Yes. All transactions are securely processed through payment providers such as Stripe or PayPal. We do not store any payment data.
Shipping & Delivery
Where do you ship?We ship within the EU internal market using PostNL and other reliable delivery partners. Orders are dispatched from our warehouse in the Netherlands. For deliveries to Switzerland, please use our Swiss webshop: shop.dynatag.ch
How much do shipping costs?For orders over €50, shipping is free of charge
For orders under €50, a flat rate of €5 applies
In‑stock items: 2–3 business days (Monday to Friday)
Out-of-stock items: Typically up to 30 days
We ship Monday through Friday.
Yes, once your order is dispatched, you will receive a shipping confirmation email that includes a tracking link to monitor your delivery..
Returns & Refunds
Can I return my order?Yes — you may return your order within 30 days (Monday to Friday) of delivery. Returned items must be unused and in their original packaging.
What should I do if my product is damaged or defective?Please contact us at ssupport@dynatag-europe.com with your order number and clear photos of the issue. We’ll assist you as quickly as possible.
How long does a refund take?Refunds are typically issued within 14 business days (Monday to Friday) after we receive and inspect the returned items.
If you have any questions or face a delay, just let us know and we’ll assist you promptly.
Warranty & Support
Is there a warranty on your products?Yes — we provide a standard 1‑year warranty covering manufacturing defects.
What should I do if my product is damaged or defective?Please contact us at support@dynatag-europe.com with your order number and photos clearly showing the issue. We'll take care of it as quickly as possible.
Privacy & Security
Is my data protected?Yes. We comply with strict EU data protection regulations (GDPR). For full details, please refer to our Privacy Policy.
Do you share my data with third parties?No, we do not sell or share your personal data for marketing purposes.
Business name: DynaTag Europe VOF
KVK number: 96424249
VAT number: NL867604931B01
EU Address:
Dynatag Europe Shop
Ganzeweide 48 A
6413 GG Heerlen, Netherlands
E-Mail: support@dynatag-europe.com
Phone Number: +31 6 13092743
Business Hours: 9:00 AM - 6:00 PM (Monday - Friday), (GMT+01:00) Central European Standard Time (Amsterdam)
Head Office:
DynaTag AG
c/o Domizilagentur GmbH
Badenerstr. 580, 8048 Zurich, Switzerland