1. How does the repair service work?

1. Contact us: Send us an email at support@dynatag.com describing the problem and, if appropriate, including photos of the defect.
2. Assessment: Our team will review your request and let you know whether a repair is possible or a replacement is required.
3. Return: Send the affected product to our service address. The customer pays the shipping costs unless the issue is covered by warranty or results from a manufacturing defect.
4. Processing time: Usually 5–10 working days after we receive the product.

2. Service address

3. Replacement and data transfer

Whether a product is lost or damaged, or you are adding to your collection, we help ensure your DynaTag product continues to work reliably. We can transfer the data from lost or damaged products to your new product.

4. Spare parts

• Replacement wristbands in various colours
• Replacement clasps for wristbands
• Replacement QR codes with your existing data (dynamic QR code)
• Replacement rings for pet tags
• Replacement straps for luggage tags

Your data is stored in DynaTag’s secure data centre and is not lost when a product is replaced.

5. Support and configuration

• Help with configuring your user account
• Linking multiple products to a single user account
• Assistance with customising products for bulk orders. Please note the applicable minimum order quantity for personalised bulk orders.

6. Contact

Need help or would like to change an order? Contact our team using the contact form or by email.