DynaTag connects physical products to a digital online profile. An individual QR code provides access to the information stored in that profile.

Products include wristbands, stickers, cards, pendants and pet tags. Depending on the product and the information provided, they can help make important information available or make it easier to return lost belongings and reunite lost pets with their owners.

The Swiss shop is operated by DynaTag AG, based in Zurich, Switzerland.

DynaTag AG
c/o Domizilagentur GmbH
Badenerstrasse 580
8048 Zürich
Switzerland

Business identification number (UID): CHE-454.072.787

You can find information about features, materials, functions and what is included on the relevant product page. If you need help choosing, our team will be happy to assist.

Select the products you want in the Swiss shop and choose any available variants. Add the items to your basket, then follow the checkout process.

Before placing your binding order, check your contact details, delivery address, selected products and the total amount displayed.

Contact us as soon as possible at support@dynatag.com, quoting your order number and the change you would like to make.

We will check whether a change or cancellation is still possible at the current processing stage. Once an order has been dispatched, it can no longer be changed before shipping.

First check your spam or junk folder and, if possible, the email address you entered when ordering.

If you cannot find a confirmation, email us at support@dynatag.com. Include your name, the email address used and the approximate date and time of your order so we can locate it.

We are happy to help with enquiries about personalised products and bulk orders. What is possible depends on the product and the customisation requested.

Please note the applicable minimum order quantity. Email us your requirements and the quantity you need so we can review your enquiry.

Subject to availability at checkout, we offer the following payment methods:

• Credit card: Visa, Mastercard and American Express
• PayPal
• TWINT
• Bank transfer
• Payment by invoice for business customers

The payment methods available for your particular order and any applicable requirements are shown during checkout.

Enter payment details only in the designated fields at checkout or with your selected payment provider.

Do not send us complete credit card details, security codes or passwords by email, WhatsApp or contact form.

Information about how your data is processed is available in the privacy policy linked in the shop and, where applicable, from the relevant payment provider.

The Swiss shop delivers to Switzerland and Liechtenstein. Orders are dispatched from our warehouse in Switzerland using Swiss Post and other shipping partners.

We do not use dropshipping.

The shipping costs applicable to your order are shown during checkout before you place your binding order.

Further information is available on the “Delivery and Shipping” page linked in the shop.

Please refer to the delivery times shown on the relevant product page and at checkout. Personalised products or larger orders may have separate processing times.

If you need your order by a specific date, please contact us before ordering.

If tracking is available for your chosen shipping method, you will receive the relevant details with your shipping notification.

If you have any questions about your shipment’s status, please contact us with your order number.

The conditions and time limits for returns are set out in the cancellation and returns policy applicable to your order.

Contact us with your order number before returning anything. We will explain how to proceed and which return address to use.

Email us at support@dynatag.com, quoting your order number. Describe the problem and, if possible, attach clear photos showing the issue.

Our team will review the case and let you know the next steps.

Processing depends on the particular return or cancellation and the applicable returns policy.

Once approved, it may take additional time for the credit to appear, depending on the payment provider. If you have questions about your refund’s status, our team can help using your order number.

We provide a one-year warranty against manufacturing defects. Details and requirements are set out in the warranty terms applicable to your product.

If you suspect a manufacturing defect, contact us with your order number, a description of the problem and, if possible, photos.

Yes. We assess whether your product can be repaired or needs to be replaced. Processing usually takes 5–10 working days after we receive the product.

Our spare parts range includes wristbands, clasps, replacement QR codes, rings for pet tags and straps for luggage tags. Availability depends on the product.

Please contact our support team before sending anything in. Further information is available on the shop’s “Service and Repairs” page.

We can transfer the data from a lost or damaged product to a new product.

When ordering the replacement, please be sure to provide the email address used for registration or the URL of your previous product.

Our support team can help you configure your user account and link multiple products to a single account.

Describe your enquiry as precisely as possible. If helpful, include a screenshot, but do not include passwords or unnecessary personal information.

The privacy policy linked in the shop explains which personal data is processed, for what purposes, and how to contact us with privacy questions.

When using the DynaTag platform, please also refer to the privacy information provided there.

To fulfil an order, data may be processed by payment and shipping providers, for example.

Information about recipients, purposes and the conditions for processing is available in the relevant privacy policy.