1. Scope and rights

This policy applies to orders in the Swiss DynaTag webshop at shop.dynatag.ch and shop.dynatag.com/ch for delivery to Switzerland or Liechtenstein. It supplements our terms and conditions and payment and shipping information.

Swiss law does not provide a general statutory right to return ordinary online purchases solely because of a change of mind. Independently, we offer the voluntary return of non-personalised goods described below. This also applies to business customers.

Statutory rights remain unaffected: The voluntary return right does not restrict rights concerning defective goods or any applicable statutory withdrawal right, particularly for consumers in Liechtenstein. The relevant conditions and deadlines apply to those cases.

2. Changing or cancelling an order

To change or cancel an order, write promptly to support@dynatag.com with your order number and the changes or cancellation requested.

We check whether this remains possible at the current processing stage. Changes or voluntary cancellation may no longer be possible once engraving or other customer-specific production has begun. We therefore do not promise free cancellation of every order until dispatch.

After dispatch, the return conditions or an applicable statutory withdrawal right govern. Statutory rights do not depend on whether we agree to voluntary cancellation. Statutory withdrawal does not require our prior consent.

3. Voluntary returns within 30 days

3.1 Return period

For non-personalised goods, notify us of your return request within 30 calendar days of receipt. No reason is required. Then send the goods back within 14 calendar days of your notification.

The voluntary return right applies to private and business customers of the Swiss shop. Business customers do not need an additional individual return agreement.

3.2 Condition of goods

For this voluntary return, goods must:

• be unused and undamaged,
• be returned complete with the components and accessories included in delivery,
• be returned in their original packaging.

These conditions apply to voluntary returns because you do not like the goods. They are not blanket requirements for asserting defect rights or a statutory withdrawal right.

4. Personalised products and exceptions

Goods made or personalised to your individual specifications, particularly individually engraved products, are excluded from voluntary returns because you do not like them.

Incorrect or defective engraving remains a complaint case. If execution or quality differs from the submitted or expressly approved design, we investigate and provide a remedy under applicable defect and warranty provisions. The personalisation exclusion does not remove these rights.

Errors in information you submitted or expressly approved are not incorrect engraving caused by us if we performed the order as agreed. Our own advisory, checking and warning duties remain unaffected.

Choosing an offered standard colour or size alone does not automatically make an item individually custom-made. Discounted standard goods are not excluded from the voluntary return right merely because of their reduced price.

Goods damaged or altered through your use, or incomplete returns, may not satisfy voluntary return conditions. Any statutory rights are assessed separately under their own requirements.

5. How to return goods

1. Notify us: Write to support@dynatag.com or notify us in writing. Include the order number and items concerned where possible. No reason is required for a change-of-mind return.
2. If there is a problem: Describe the fault and attach photos where possible. For incorrect deliveries or defects, we agree a suitable return method and cost coverage with you.
3. Prepare the goods: Package them securely for transport and include identification, such as an order number or copy of the purchase receipt. Other suitable proof of purchase is also accepted.
4. Send within the deadline: Return goods to our service address in section 7. Keep proof of posting until resolution where possible. A tracked shipping method is recommended.

Prior return approval or an RMA number is not required to declare an existing return or withdrawal right in time. The form below is optional too. Agreeing the shipping method helps us cover necessary costs in fault cases.

6. Return costs and fees

• Dislike, change of mind or accidentally ordering the wrong standard item: You pay direct return costs, particularly return postage.
• Incorrect delivery, transport damage or a defect for which we are responsible: We cover necessary return costs.
• Engraving incorrectly performed by us: We also cover necessary return costs to resolve the fault.

We charge no restocking fee. Nor do we make a flat additional handling deduction for a proper return.

Statutory withdrawal follows statutory cost requirements. Where you must pay direct return costs, this presupposes the required proper information. Our coverage of costs for incorrect deliveries or defects for which we are responsible remains unaffected.

7. Return address

Use this service address for goods returns. The business address in Zurich is for correspondence and is not the return address.

8. Incorrect, damaged or defective products

Inspect goods after receipt to a reasonable extent and report visible or later-discovered defects promptly after discovery to support@dynatag.com. Statutory inspection and notification duties apply to the extent applicable.

Your order number or other suitable proof of purchase, a fault description and photos where possible help us identify the case. A blanket reporting period of only 14 days after delivery does not limit defect or warranty claims.

We examine the case and discuss the remedy with you. For physical products, we also provide the 24-month warranty from handover for material and manufacturing defects described in the terms and conditions. Warranty cases are repaired or replaced free; if neither is possible or the remedy fails, we refund the affected product’s purchase price. We cover necessary shipping costs in warranty cases.

For defective engraving, we arrange professional correction or a fault-free replacement. Further rights if remedy is impossible or unsuccessful follow applicable law and the warranty.

Normal wear and damage from improper use are excluded from the additional warranty insofar as they caused the damage. Statutory defect rights remain alongside the warranty and are not limited by the voluntary 30-day return period.

We bear the risk of accidental loss or damage on outbound transport arranged by us until handover to you or an authorised recipient you designate. Reporting transport damage to Swiss Post is helpful but is not a blanket prerequisite for your rights against us.

9. Refunds and exchanges

9.1 Voluntary returns

After receipt, we inspect the return and inform you about processing. Where conditions are met, we refund the returned items’ purchase price within 14 working days of receiving the return. Working days mean Monday to Friday, excluding public holidays at the seller’s registered office.

The period does not start only upon later internal “approval”. If a return does not meet voluntary return conditions, we explain the result and next steps. No flat or unjustified partial deductions are made.

9.2 Original shipping costs

For a complete order returned under the voluntary return right, we also refund the amount actually paid for the cheapest standard delivery we offered. Additional costs of an expressly selected more expensive method are not refunded. If original delivery was free, there are no paid shipping costs to refund.

For a partial return, returned items are refunded. The rule on original standard delivery costs concerns complete returns. Statutory claims and cost consequences of faults for which we are responsible remain unaffected.

9.3 Refund method and booking time

Refunds generally use the original payment method. Another free method may be expressly agreed. For original bank transfers, suitable account details may need confirmation.

Our initiation of repayment is distinct from its appearance in your account. Booking time depends on provider, bank and funding source. Statutory refund periods are not extended by this.

9.4 Another colour, size or variant

If you want a different standard variant instead of a fault-free item, use the return process and place a new order. Handling incorrect deliveries or defects is separate; a new paid order is not required for a free remedy to which you are entitled.

10. Statutory withdrawal right for consumers in Liechtenstein

Where Liechtenstein distance-selling law applies to your contract, you have the statutory withdrawal right as a consumer. Voluntary returns do not restrict it. Business customers do not acquire this consumer withdrawal right merely by placing a business order.

10.1 Period and notice

For goods purchases, you may withdraw within 14 calendar days without giving a reason, unless a statutory exception applies. The period begins when you or a third party designated by you, other than the carrier, receive the goods.

For several goods from one order delivered separately, it begins upon receipt of the last item. For one item delivered in several shipments or pieces, the final shipment or piece is relevant. Statutory extensions for missing or incorrect withdrawal information are reserved.

Clearly notify withdrawal by email to support@dynatag.com or in writing to DynaTag AG, c/o Domizilagentur GmbH, Badenerstrasse 580, 8048 Zürich, Switzerland. Sending notice in time meets the deadline. The section 12 form is optional.

10.2 Returning goods

Send goods to the section 7 service address no later than 14 calendar days after your withdrawal notice. Timely dispatch is sufficient. This does not apply if we offered to collect the goods ourselves.

Completely unused condition and original packaging are not prerequisites for statutory withdrawal. You are liable for diminished value only where caused by handling beyond what is necessary to examine nature, characteristics and functioning, and statutory compensation conditions are met.

10.3 Repayment

We refund payments received, including the cheapest standard delivery offered, without undue delay and no later than 14 calendar days after receiving your withdrawal notice. Additional costs of an expressly chosen more expensive delivery method are excluded.

We may withhold repayment until goods are returned or you provide proof of return, whichever occurs first. This does not apply if we offered collection. Repayment uses the same payment method unless another free method was expressly agreed.

10.4 Custom-made goods

There is no statutory withdrawal right for goods made to customer specifications or clearly tailored to personal needs where the statutory exception’s conditions are met. This can include individually engraved products. A standard variant alone is not automatically custom-made. Defect rights remain unaffected.

11. Digital services and subscriptions

The voluntary 30-day return right in this policy applies to goods. It does not create a blanket additional 30-day return right for separately purchased digital services or other services. Any broader return option expressly promised in a specific offer remains binding.

Statutory withdrawal for services or digital content must be assessed separately under applicable law. For corresponding separate contracts, the period generally begins on contract formation.

A download, first product activation or mere acceptance of the terms does not automatically remove statutory withdrawal rights. Statutory expiry requires the necessary information, express declarations and further conditions. Legal requirements apply to requested performance during a statutory withdrawal period.

Cancellation of a separately booked subscription follows its agreed term and cancellation conditions. It is distinct from returning goods. Rights concerning defective digital services remain unaffected.

12. Optional return and withdrawal form

You may use the text below for notice. An informal clear declaration is equally possible. No reason is required for voluntary returns or statutory withdrawal without cause.

This form is for the declaration. Send goods to the section 7 service address.

13. Contact and correspondence address

For cancellation requests, returns and complaints, contact us at:

This business address is for correspondence. Do not send goods returns to Zurich. The return address is DynaTag AG, Attn. M. Beerli, Chilerai 42a, 8602 Wangen bei Dübendorf, Switzerland.