1. Scope and seller

These General Terms and Conditions (“GTC”) apply to orders and purchases in the Swiss DynaTag online shop at shop.dynatag.ch and shop.dynatag.com/ch for agreed delivery to Switzerland or Liechtenstein.

The seller and your contracting party is:

These GTC apply to private and business customers unless a provision expressly applies only to consumers or business customers. Consumers are natural persons ordering predominantly for private purposes.

These GTC become part of the purchase contract if they are made available to you before you place your order and are validly incorporated. Merely visiting a website neither creates a purchase contract nor constitutes acceptance of these terms of purchase.

The European shop has its own terms of purchase. Individually agreed provisions and mandatory legal requirements remain reserved.

2. Offerings, product presentation and personalisation

2.1 Product range and scope of services

Our range includes, in particular, QR code products, suitably equipped NFC products, SOS and lost-and-found solutions, accessories and associated digital features.

The product description, selected variant, related product representations and order documents at the time of contract formation determine the characteristics, design, items included and agreed services. Individual commitments remain binding.

Product presentations in the shop generally constitute an invitation to place an order. Offerings are subject to availability unless expressly stated otherwise.

2.2 Product images and AI assistance

Images may have been generated or edited with artificial intelligence (AI) assistance to improve their presentation. This may particularly concern backgrounds, lighting and application scenes.

Images aim to depict the offered product as realistically as possible. Photography conditions, image editing and screen settings may cause minor differences in colour, brightness or surface appearance. Complete visual correspondence with every screen display is therefore not guaranteed.

The ordered variant, agreed characteristics and expressly promised features remain binding. This image notice does not permit delivery of a materially different product or restrict rights relating to defects.

The expressly stated scope of delivery determines which items, accessories and services are included. An application scene alone does not extend that scope.

2.3 Personalisation and engraving

For personalised products, the design you submit for production or an expressly agreed approval proof is decisive. Carefully check texts, spelling, numbers, symbols and the selected design before placing your order or giving any agreed production approval.

We carry out the agreed personalisation professionally. Material- or process-related characteristics must be compatible with the agreed design and quality. Incorrect engraving, a transcription error caused by us or a non-conforming deviation from the submitted or approved design is not merely a matter of personal preference.

The rights relating to defects in section 8 apply to faulty personalisation. These are separate from the exclusion of returns for defect-free personalised products in section 6.2.

2.4 Changes to future offerings

Changes to the range, prices or product descriptions apply to future offerings and do not retrospectively alter existing contracts.

3. Orders and contract formation

3.1 Placing an order

Select your products and variants, add them to your basket and complete checkout. Before the binding final step, you can review your details and order summary and correct input errors.

By clicking the final button, which clearly indicates the obligation to pay, you place a binding order.

3.2 Acceptance by confirmation email

We confirm your order without delay by email. This order confirmation constitutes our acceptance. The contract is formed when the confirmation email reaches you. It is therefore an acceptance declaration, not merely a technical acknowledgement of receipt.

Before contract formation, we may reject an order, particularly for lack of availability or concrete indications of misuse. We refund payments already made for orders not accepted.

Once the contract is formed, there is no blanket right to cancel because of pricing or system errors. Statutory rights, particularly those concerning a legally significant mistake, remain reserved.

3.3 Requests for changes or cancellation

To change or cancel an order, contact us as soon as possible with your order number. We will check whether this is still possible at the current processing stage, especially for personalised products whose production has already begun.

Statutory withdrawal and defect rights and the agreed voluntary return right remain unaffected within their respective scope.

3.4 Contract documents

Keep the order confirmation and the terms applicable when the contract was formed. You can save these GTC using your browser’s print or save function.

4. Prices and payment terms

4.1 Prices and currency

The prices displayed when ordering and agreed in the contract apply. The applicable billing currency is shown at checkout: Swiss francs (CHF) or euros (EUR), where offered.

Product prices addressed to consumers include legally payable VAT. Shipping and any other permissible charges are disclosed before the binding order. The order summary shows the total amount.

4.2 Payment methods

Subject to availability at checkout, payment methods include:

• Advance payment or bank transfer
• Credit card through the payment provider displayed
• TWINT
• PayPal

Available payment methods are shown at checkout. If payment by invoice is expressly offered or individually agreed, the payment periods specified there apply.

For advance payment, dispatch takes place after full payment is received. Other payments are processed according to the selected method and the conditions communicated at checkout.

4.3 Fees and refunds

We do not impose subsequent payment fees that were not disclosed before ordering. Fees charged by your bank or payment provider under its own agreement with you, such as currency conversion charges, are governed by that agreement.

Refunds generally use the original payment method. A different refund method at no cost to you may be expressly agreed.

5. Shipping and delivery

5.1 Delivery area and shipping methods

Orders from the Swiss shop are delivered to the agreed address in Switzerland or Liechtenstein.

Available shipping methods and charges are shown at checkout. Delivery is handled by Swiss Post or other shipping partners.

5.2 Delivery and processing times

Delivery and processing times are specified on the product page, at checkout or in an individual agreement. Processing time before dispatch is distinct from subsequent transit time.

For advance payment, a processing period designated accordingly starts when payment is received. Personalised products may also require an agreed approval of design data.

We inform you if a significant delay becomes apparent or delivery is impossible. Statutory rights for delay or non-performance remain unaffected. Payments received for services or goods definitively not provided are refunded.

5.3 Transit risk and damage

We bear the risk of accidental loss or damage during transport organised by us until handover to you or a person you designate to receive the goods.

Please report visible transit damage promptly and document it with photos where possible. Mandatory legal rights are not excluded solely because the carrier was not notified.

Additional costs arising from an incorrect delivery address attributable to you or an unjustified refusal of delivery may be claimed only to the extent legally permissible and substantiated.

6. Voluntary returns within 30 days

6.1 Period and conditions

In addition to statutory rights, we grant a voluntary return right for non-personalised goods from the Swiss shop within 30 calendar days of receipt.

Goods must be returned unused, undamaged and complete in their original packaging. These conditions do not restrict statutory withdrawal or defect rights.

6.2 Exception for personalised products

Products manufactured or personalised to your individual specifications, particularly individually engraved products, are excluded from voluntary returns based on a change of mind.

This exclusion does not affect claims for incorrect or faulty engraving or other non-conforming personalisation. If the execution or quality differs from the agreed design, the defect rights and procedure in section 8 apply. We cover necessary return costs for errors for which we are responsible.

6.3 Notifying a return

Notify us of your wish to return within the period by email to support@dynatag.com or in writing. Include your order number and the affected items where possible. No reason is required.

Then return the goods within 14 calendar days of your notification. Prior return authorisation is not required to make a timely declaration.

6.4 Return address and return costs

For change-of-mind returns, you pay the direct return costs, particularly return postage. For incorrect deliveries, transit damage or defects for which we are responsible, we cover necessary return costs. This also applies to engraving incorrectly carried out by us.

6.5 Refunds

If the return conditions are met, we refund the purchase price of the returned items within 14 working days of receiving the return. Working days here mean Monday to Friday, excluding public holidays at the seller’s registered office.

If an entire order is returned, we also refund the cost of the least expensive standard delivery we offer. Additional costs for an expressly chosen special shipping method, such as express delivery, are not refunded under this voluntary return right.

6.6 Relationship to statutory rights

7. Statutory withdrawal right for consumers in Liechtenstein

Where Liechtenstein distance-selling law applies to your contract, you have the statutory consumer withdrawal right described below. The voluntary return right in section 6 does not restrict it.

7.1 Period for goods purchases

You may withdraw without giving a reason within 14 calendar days unless a statutory exception under section 7.5 applies. The period starts when you or a third party designated by you, other than the carrier, receives the goods.

If several goods in one order are delivered separately, the period starts upon receipt of the last item. For goods delivered in multiple lots or pieces, receipt of the last lot or piece is decisive.

7.2 Declaring withdrawal

Clearly declare withdrawal to DynaTag AG, c/o Domizilagentur GmbH, Badenerstrasse 580, 8048 Zürich, Switzerland, or by email to support@dynatag.com. Sending the declaration before the deadline is sufficient. Use of the form below is optional.

7.3 Returning and handling goods

Return goods to the address in section 6.4 within 14 calendar days of your withdrawal declaration. Timely dispatch is sufficient. You bear direct return costs if properly informed of this. We cover costs caused by an incorrect delivery or a defect for which we are responsible.

Original packaging and a completely unused condition are not prerequisites for statutory withdrawal. You are liable for diminished value only insofar as it results from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning and the statutory compensation requirements are met.

7.4 Reimbursement

We reimburse payments received, including the cost of the least expensive standard delivery offered, without undue delay and within 14 calendar days of receiving your withdrawal declaration. Additional costs for an expressly chosen more expensive delivery method are excluded.

We may withhold reimbursement until we receive the goods or you provide proof of return, whichever occurs first. This does not apply if we have offered to collect the goods ourselves.

Reimbursement uses the original payment method unless a different method at no cost to you has been expressly agreed.

7.5 Personalised goods

The statutory withdrawal right does not apply to goods made to customer specifications or clearly personalised. This includes individually engraved products made to your instructions where the statutory requirements for this exception are met.

Merely selecting an offered standard variant does not automatically constitute such personalisation. Rights relating to incorrect or faulty engraving remain unaffected by the withdrawal exclusion.

7.6 Services and digital services

For separate contracts for services or digital content, a statutory withdrawal period generally begins at contract formation. We inform you before ordering about applicable special rules and any requested start of performance during the withdrawal period.

Acceptance of these GTC or product registration alone does not constitute a blanket waiver of a statutory withdrawal right. Any statutory loss of that right requires the applicable information, express declarations and other conditions to be satisfied.

7.7 Optional withdrawal form

8. Rights relating to defects and warranty

8.1 Statutory rights relating to defects

We are responsible for defects in delivered goods under applicable law. These GTC do not impose a blanket exclusion of statutory defect claims. Mandatory periods and rights are preserved.

Please inspect goods after receipt to a reasonable extent and report visible or subsequently discovered defects as promptly as possible after discovery. Statutory inspection and notification duties apply only to the extent applicable.

Contact us at support@dynatag.com, including your order number, a description of the defect and photos where possible. Other suitable proof of purchase is accepted.

8.2 Faulty engraving and personalisation

Incorrect engraving or a non-conforming deviation in execution or quality from the submitted or expressly approved customer design is grounds for a complaint. We examine the defect and arrange professional correction or a defect-free replacement. If a suitable remedy is impossible or fails, further rights are governed by law and any applicable warranty.

We pay necessary return costs for an error for which we are responsible. Errors in details you submitted or expressly approved do not constitute incorrect engraving caused by us if we fulfilled the order as agreed. Our own duties to advise, check or warn remain unaffected.

8.3 Additional 24-month warranty

DynaTag AG grants an additional warranty against material and manufacturing defects for all physical products purchased in the Swiss shop for 24 months from handover. It applies to purchases delivered to Switzerland or Liechtenstein.

For a valid warranty claim, we provide free repair or replacement of the affected product. If neither is possible or the remedy fails, we refund its purchase price. We cover necessary shipping costs for warranty claims.

8.4 Scope and exclusions of the additional warranty

The additional warranty excludes normal wear and damage caused by improper use, failure to follow product instructions or unprofessional modifications. An exclusion applies only insofar as the circumstance concerned caused the damage.

8.5 Making a warranty claim

To claim, notify support with a description of the fault and suitable proof of purchase. We will explain the next steps.

9. Digital features, term and subscriptions

9.1 Included digital services and term

Where a product includes digital platform services, the term included in the purchase is generally five years unless another term is expressly stated in the product description or order documents before contract formation.

The term begins with the product’s first activation on the DynaTag platform unless a different starting point is expressly agreed for the specific offering before contract formation.

Included features and services are specified in the relevant product description and order documents. The digital term is not a promise of lifetime use or a guarantee of the product’s physical durability.

Extension or continuation after the agreed term is subject to a separate offer. Expiry alone creates no automatic payment obligation without a corresponding agreement.

9.2 Technical requirements

Accessing online content requires an internet connection and a suitable device. NFC functions are available only on suitably equipped products and require a compatible device.

9.3 Platform terms and purchase rights

The platform terms validly agreed for registration, activation and use of DynaTag apply additionally. They do not replace contractual performance commitments or mandatory rights.

Digital features and terms promised with a product purchase cannot be restricted by subsequently published platform terms without a valid legal basis. Statutorily required updates remain reserved.

9.4 Additional subscriptions and services

Additional subscription services or feature extensions may be purchased separately. They are identified as separate paid offerings. Scope, price, billing interval, term, any automatic renewal and cancellation terms are communicated before the respective agreement is concluded.

A paid additional subscription requires a separate express order. Neither purchasing nor activating a physical product alone creates an undisclosed paid subscription. Services included in the purchase remain unaffected if no additional subscription is taken out.

10. Customer account and information

Provide accurate order information and keep the contact details needed for contract performance up to date.

If you use a customer account, protect your login details and do not share them with unauthorised third parties. Notify us if you suspect unauthorised access. This does not create strict liability for all activity through your account.

Where there are concrete indications of misuse, we may take necessary, proportionate protective measures, including temporarily suspending access. Where possible and reasonable, we inform you and allow the matter to be clarified.

Account suspension or a deletion request does not automatically terminate existing purchase contracts or statutory claims. Statutory retention obligations remain applicable.

11. Permitted use and intellectual property

The shop and associated services may be used only lawfully. Prohibited conduct includes unauthorised access to protected areas, attacks on security or availability, introducing harmful content and misuse of order or contact functions.

Trademarks, logos, texts, images, designs and software belong to DynaTag AG or the relevant third-party rights holders. A product purchase transfers no additional trademark, copyright or software rights.

Uses permitted by law and the intended use of purchased products remain allowed. Other uses of protected content require the necessary permission.

Rights in content you provide remain with you or the rights holders. You must hold the usage rights required for requested personalisation. Our use follows the agreed order.

12. Data protection

Information about personal data processing is available in the privacy policy linked in the respective shop. The DynaTag platform’s privacy notices apply additionally.

Acceptance of these GTC is not blanket consent to advertising, non-essential cookies or other processing requiring consent. Necessary consents are obtained separately.

Payment, shipping and technical providers may be used to fulfil the contract. The relevant privacy information explains the details.

13. Liability and limitations of use

13.1 Statutory responsibility

Our liability is governed by applicable law. Liability for intentional misconduct, gross negligence, personal injury and any other mandatory liability is neither excluded nor limited.

Mandatory product liability claims and rights arising from non-performance or defective contractual performance remain unaffected.

Using payment, shipping or technical providers does not impose a blanket exclusion of our statutory responsibility.

13.2 Limitations of use

13.3 Availability of online services

Uninterrupted availability is not guaranteed without express agreement. Agreed provision during the digital term, agreed service characteristics and statutory rights in the event of outages remain unaffected.

14. Extraordinary events and force majeure

Events beyond a contracting party’s reasonable control may affect performance, including natural events, war or governmental restrictions.

We inform you about significant effects on your order and take reasonable steps to limit their consequences. Not every technical malfunction automatically constitutes force majeure.

Whether and to what extent a party is responsible for delay or non-performance depends on statutory requirements. No indefinite postponement of performance or blanket exclusion of withdrawal and refund rights is agreed.

15. Contractual basis and amendments

15.1 Governing agreements

Your purchase is governed by the validly agreed order documents, product descriptions and representations, individual agreements and these GTC. Individual agreements take precedence over conflicting general provisions.

Other policies become contractual terms only if made available before contract formation and validly incorporated. A subsequently published text does not automatically amend an existing contract.

If these GTC conflict with general FAQ, service or information pages, the binding contractual documents govern. Specific individual commitments and mandatory legal rights remain unaffected.

15.2 Changes to these GTC

We may update these GTC for future orders. Existing contracts remain governed by the version agreed at contract formation unless a valid amendment is agreed.

15.3 Invalid provisions

If a provision is invalid, statutory rules take its place. Other provisions remain effective insofar as legally possible.

16. Applicable law and jurisdiction

16.1 Applicable law

Where a choice of law is permitted, Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Mandatory protection under applicable consumer law remains unaffected. In particular, this choice does not deprive consumers in Liechtenstein of mandatory rights they would have without it. Where a choice of law is impermissible for a consumer contract, statutory rules apply.

16.2 Jurisdiction

Statutory jurisdictions apply to consumers. These GTC do not impose exclusive jurisdiction of the courts in Zurich on them.

For disputes with business customers, Zurich, Switzerland, is agreed as the exclusive jurisdiction insofar as legally permissible.

17. Contact

Our team can help with questions about these GTC, an order, a return or a defect. Please include your order number for order enquiries where possible.

Goods returns use the service address in section 6.4. Written declarations may independently be sent to the business address above or by email.