1. Delivery area and shipping partner

Orders from the Swiss DynaTag webshop are delivered exclusively to addresses in Switzerland and Liechtenstein. The Swiss shop does not offer international delivery outside this area.

We ship from our warehouse in Switzerland with Swiss Post. The shipping options offered at checkout are Economy/B-Post and Premium/A-Post. The actual postal service also depends on the shipment’s format and contents.

This page supplements the terms and conditions and the returns information linked in the shop. Individually agreed delivery dates and the binding terms agreed for your order remain applicable. Mandatory statutory rights are not restricted.

2. Prices and currency

The display and billing currencies offered are Swiss francs (CHF) and, where selectable in the shop, euros (EUR). The billing currency shown at checkout applies.

Consumer prices include the legally applicable VAT. Shipping costs and the total payable are shown in the order summary before you place a binding order.

If your payment provider converts payment from another account currency, its exchange rate and possible conversion fees are governed by its own terms. This does not change the billing currency agreed with us.

3. Shipping costs

The following shipping charges in CHF apply to deliveries within Switzerland and Liechtenstein. They include postage, packaging, handling and legally applicable VAT.

Shipping charges are calculated at checkout based on your order and selected option. If billed in EUR, the corresponding amounts and free-shipping threshold are shown in EUR at checkout. No fixed flat exchange rate between CHF and EUR applies.

You can check your selected shipping option and total before submitting the binding order.

4. Processing and delivery times

4.1 In-stock items

For in-stock goods requiring no additional production time, the total estimated delivery time is generally 2–5 working days from receipt of full payment. This already includes the usual processing time of 1–2 working days; it is not added to those 2–5 working days.

Processing covers preparation of your order until handover to Swiss Post, followed by transport. Your shipping choice affects postal transit time but does not automatically shorten required processing or production time.

4.2 Out-of-stock items

We reorder out-of-stock items after receiving your order. Delivery is generally expected within 30 calendar days of ordering, unless a different period is stated on the product page or at checkout. Reordering does not guarantee immediate availability from the supplier.

We inform you if a significant delay becomes apparent or delivery is impossible. Payments already received for services that will definitively not be provided are refunded. Your statutory rights concerning late delivery or non-performance remain unaffected.

4.3 Personalised products

Engraving and other personalisation may require additional production time. The information on the product page, at checkout or individually agreed applies. Where design approval has been agreed, production cannot begin until the necessary data and approval are available.

The standard periods stated are estimates. An expressly agreed binding delivery date remains binding.

5. Order cut-off and working days

Orders received and fully paid before 12:00 noon Zurich local time (CET/CEST) on a processing day are generally processed that day. Later orders are generally processed on the next processing day.

Same-day processing does not automatically mean same-day dispatch or delivery. Stock availability, necessary personalisation and agreed approvals must still be considered.

For our processing and delivery estimates, working days mean Monday to Friday, excluding public holidays at the dispatch location; destination holidays may also affect delivery. Depending on the postal service, Swiss Post may also deliver on Saturdays.

6. Dispatch confirmation and tracking

We notify you by email after dispatch. For tracked shipments, particularly A-Post Plus and trackable parcels, the dispatch confirmation includes the tracking number.

Ordinary A-Post and B-Post are not automatically trackable. Selecting “Premium/A-Post” alone therefore does not guarantee tracking for every shipment. Availability of a tracking number depends on the postal service actually used and is indicated in the dispatch confirmation.

After electronic registration, the first transport status may take time to appear. If a shipment does not arrive or its status remains unclear, contact us with your order number.

7. Delivery address and address changes

Please check name, street, house number, postcode, town and any company or additional details before completing your order. The delivery address must be within our delivery area.

To change an address afterwards, write immediately to support@dynatag.com with your order number and corrected address. We check whether a change is still possible at the current processing stage.

We cannot guarantee changes after handover to Swiss Post. Any redirection services offered by Swiss Post depend on its availability and terms.

Additional costs caused by an incorrect address attributable to you or an unjustified refusal of delivery may be charged only to the extent legally permitted and substantiated.

8. Changes and cancellation requests

To change or cancel your order, contact support@dynatag.com as soon as possible with your order number. We check whether this remains possible at the current processing stage.

Changes or voluntary cancellation may no longer be possible, particularly once engraving or other customer-specific production has begun. We therefore cannot promise free cancellation of every order up to dispatch.

After dispatch, the conditions for returns or statutory withdrawal apply. Statutory withdrawal and defect rights remain independent of any voluntary cancellation agreement. Details are in the terms and conditions and our returns information.

9. Delayed or missing shipments

If your order does not arrive within the announced period, first check the dispatch confirmation and any tracking. Then contact us with your order number and, if available, tracking number.

We check the shipping status and arrange an investigation with Swiss Post if necessary. Even where a carrier is involved, we remain your contact for fulfilment of your order.

Swiss Post’s transport terms govern its carriage services. They do not replace our contractual obligations to you. There is no blanket exclusion of our responsibility for delays or fulfilment of delivery. Your statutory rights concerning late delivery or non-performance remain unaffected.

10. Transport risk and damage

We bear the risk of accidental loss or accidental damage during transport arranged by us until handover to you or a person you designate to receive the goods.

Check your delivery as soon as possible after receipt. Report visible damage or incorrect deliveries promptly after discovery to support@dynatag.com. A message within 48 hours of receipt where possible helps us investigate quickly; this request is not a separate deadline that extinguishes your rights.

Please provide your order number and describe the problem. Photos of the packaging, shipping label and damaged goods are helpful. Where possible, retain the packaging until the matter is resolved and also report visible transport damage to Swiss Post.

Failure to notify Swiss Post does not automatically exclude your rights against us. Please contact us even if you discover damage later. Statutory notification duties must still be observed.

We agree the next steps with you under the terms and conditions and applicable defect and warranty provisions. We cover necessary return shipping costs for incorrect deliveries, transport damage or defects for which we are responsible.

11. Returns

For non-personalised goods, we offer a voluntary right of return within 30 calendar days of receipt. Goods must be returned unused, undamaged and complete in their original packaging. Details of notification, return and refund are in the terms and conditions and our returns information.

• Returns because you do not like the goods: You pay the direct return costs, particularly return postage.
• Incorrect delivery, transport damage or a defect for which we are responsible: We pay necessary return costs. Contact us to arrange the return.
• Personalised products: Individually made or engraved products are excluded from voluntary returns because you do not like them. Rights concerning incorrect or defective engraving or other departures from the agreed design remain unaffected.

The voluntary return conditions do not restrict statutory defect rights or any applicable statutory withdrawal right, particularly for consumers in Liechtenstein. The respective statutory conditions and periods apply to those rights.

Please return goods to this service address rather than our business address in Zurich below. Prior approval is not required to declare an existing return or withdrawal right within the applicable period.

12. Contact

Questions about your order or delivery? Please include your order number where possible so that we can identify your enquiry.